Return and Refund Policy:
We want you to be completely satisfied with your purchase. If you are not satisfied or need to make a return, please contact us within 7 days of receiving your order.
Eligible returns must be unused, undamaged, and in their original packaging. Returns initiated after the specified timeframe may not be accepted.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Upon receipt and inspection of the returned item, we will process the refund within 7 days. Refunds will be issued in the original form of payment or as store credit, as per customer preference.
Product Descriptions and Disclaimers:
We strive to provide accurate and detailed product descriptions, including dimensions, materials used, and care instructions. However, please note that slight variations may occur due to the handmade nature of our products.
It is essential to read and follow any specific care instructions provided with the product to ensure its longevity and optimal use.
We make every effort to accurately display product colors, but please be aware that colors may vary slightly due to different monitor settings.
Privacy Policy:
We respect your privacy and are committed to protecting your personal information. Any information collected during the purchase process is used solely for order fulfillment, customer communication, and improving our services.
We do not sell or share customer information with third parties unless required by law or for order fulfillment purposes (e.g., shipping carriers).
Payment and Security:
We accept cash and major credit cards. All transactions are securely processed using encrypted technology to protect your financial information.
Communication and Customer Service:
We strive to provide excellent customer service. We aim to respond to inquiries within [specify timeframe] via [specify preferred communication channels, e.g., email or contact form].
If you have any questions, concerns, or issues with your order, please reach out to us, and we will promptly assist you.
Intellectual Property:
All designs, content, and images displayed on our website and products are protected by intellectual property rights. Reproduction, copying, or reselling without prior permission is strictly prohibited.
Wholesale or Bulk Orders:
We offer wholesale and bulk ordering options. For more information, including minimum order quantities, pricing, and lead times, please contact us to discuss your specific needs.
Terms and Conditions:
By using our website or making a purchase, you agree to comply with our terms and conditions. These include but are not limited to age restrictions, ownership of content, limitations of liability, and other relevant legal considerations.